Shipping Policy

Thank you for shopping with Glowlaa! We aim to deliver your favorite products quickly, safely, and efficiently all across Pakistan. Please read our shipping policy below to understand how we process and deliver your orders.

1. Delivery Locations

We currently deliver orders nationwide across Pakistan, including all major cities and towns.

2. Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

3. Estimated Delivery Time

  • Karachi: 1–3 business days

  • Other Major Cities: 3–5 business days

  • Remote Areas: 5–7 business days

Please note: Delivery times may vary based on product availability, courier delays, or external factors beyond our control.

4. Shipping Charges

  • Standard Shipping: A small delivery fee may apply depending on your location and order size.

  • Free Shipping: We occasionally offer free shipping on selected products or orders above a certain amount. (Details will be mentioned at checkout.)

5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can easily track your parcel’s progress.

6. Delivery Partners

We work with trusted courier services across Pakistan to ensure your orders reach you safely and on time.

7. Delays & Issues

While we strive to deliver on time, unexpected delays may occur. If your order hasn’t arrived within the estimated timeframe, please contact our support team at orders@glowlaa.com or call us at +92 314 8045090 (Mon–Sat, 10AM–6PM).

8. Damaged or Missing Items

If you receive a damaged or incomplete order, kindly notify us within 24 hours of delivery so we can resolve the issue promptly.

9. Changes to This Policy

Glowlaa reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be reflected on this page.

For more information or assistance, contact us:
📧 Email: orders@glowlaa.com
📞 Phone: +92 314 8045090
🏢 Address: Office #905, 9th Floor, Uni Centre, I.I. Chundrigar Road, Karachi, Sindh, Pakistan