Privacy Policy

At Glowlaa, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.glowlaa.com), make a purchase, or interact with our services.

By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information
When you place an order, register an account, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

b. Non-Personal Information
We may automatically collect information such as:

  • Your IP address

  • Browser type and version

  • Device information

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, promotions, or updates

  • Improve our website, products, and services

  • Provide customer support and resolve issues

  • Comply with legal obligations and prevent fraudulent activity

3. Information Security

We implement strong security measures to protect your data from unauthorized access, alteration, or disclosure. All payment information is processed through secure, encrypted payment gateways — Glowlaa does not store your card or banking details on our servers.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart items

  • Analyze traffic and improve site performance

You can choose to disable cookies in your browser settings, but this may affect certain site functionalities.

5. Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information. However, we may share limited information with:

  • Trusted courier and logistics partners to deliver your orders

  • Payment service providers to process transactions securely

  • Legal authorities, if required by law or to protect our rights

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal requirements, and maintain service records.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Ask for corrections or updates to inaccurate information

  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us at orders@glowlaa.com.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any information.

9. Policy Updates

Glowlaa reserves the right to update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with the updated revision date.

Last Updated: November 2025

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us:

📧 Email: orders@glowlaa.com
📞 Phone: +92 314 8045090
🏢 Address: Office #905, 9th Floor, Uni Centre, I.I. Chundrigar Road, Karachi, Sindh, Pakistan